Storage heaters cold in the morning?
Tell us whether one heater or every heater has failed to charge. Record the make and model and whether the controls or boost still work. A shared off-peak supply fault needs a different investigation from a failed component in one heater.
Hot water works on boost only
Where a cylinder has separate overnight and boost heating, the fault may be in a control, element or off-peak supply. Describe which setting works and whether a meter or tariff change preceded the problem. Photographs of accessible labels and controls help us prepare.
Thermostats and room controls
We assess compatibility before replacing a thermostat. An electric floor, direct heater and electric boiler may require different switching and sensor arrangements. Send the control model and tell us whether you want a repair, a programmable replacement or app control.
Renters, landlords and managing agents
Please identify the person authorising the work and arrange access with the occupier. For managed blocks, tell us about access to meters and plant cupboards. Written findings and a separate quotation for planned replacement work can help the landlord decide the next step.
Arrange your London visit
We travel from Reading and confirm London attendance by postcode. Provide parking, lift or stair access details, particularly for heavy storage-heater or cylinder replacements. Visit charges and any additional access or travel costs are agreed before booking.